Returns & Exchanges
Return Windows
Regular-priced items can be returned within 30 days of delivery. Items purchased with promotional vouchers or discounts have a 14-day return window. Please note that custom, bespoke, and made-to-order items are final sale.
Starting Your Return
Submit your return through your customer account:
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Sign in or create an account with your order email here.
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Locate your order and submit the return form
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We'll send you return authorization and instructions
Return Conditions
Returns must be:
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Pre-authorized before shipping
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Unused with original packaging
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Include all labels intact
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In resellable condition
Note: We cannot accept returns that are shipped without authorization or have been opened/labels removed.
Exchanges
We'll gladly exchange your item for a different size or color, subject to availability.
Shipping & Refunds
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Customers are responsible for return shipping costs
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Prepaid shipping labels are not currently available
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Refunds process within two weeks after we receive your return
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Refunds go to original payment method
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Original shipping, duties, and taxes are non-refundable (except VAT for EU customers)
Online purchases cannot be returned to physical stores.
Damaged Items
Our products are handcrafted using natural materials, making each piece unique. While minor variations are expected, please report any damage immediately upon receipt.
To report damage:
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Log into your account here.
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Locate your order and select "SUBMIT CLAIM"
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Upload photos of damage, shipping box, and item label
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Describe the issue
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Await our response with further instructions
Warranty
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All PARCTA products comes with a 2-year warranty
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Coverage depends on proper usage
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Faulty items will be replaced with identical products when available
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Visit our material care guide for maintenance instructions
Questions?
Contact info@parcta.com for assistance with returns or warranty claims